I was able to successfully create a backup file. However when I clicked to download the file, I got an error - see screenshot.
I tried the same process on another site (hosted on same server) and it worked perfectly.
I uninstalled and then re-installed easy joomla backup too. PHP Zip extension is activated. Database type is MySQLi. Session handler is set to PHP. Easy Joomla Backup Pro plugin is enabled.
I cannot seem to upload an image even though it's under the size requirement so you can see my screenshot. So here's the error code (blanked out web address):
This site can’t be reached The webpage at http://*****/administrator/index.php?option=com_easyjoomlabackup&controller=createbackup&task=download&id=37 might be temporarily down or it may have moved permanently to a new web address. ERR_INVALID_RESPONSE